This Privacy Policy explains how Webpulse (webpulse.co.ke) collects, uses, stores, and protects your personal information when you use our platform. By using Webpulse, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide:
- Account Information: Name, email address, phone number, and password when you register.
- Job Seeker Profile: CV/resume, work experience, education, skills, photo, location, and career preferences.
- Employer Profile: Company name, industry, company size, location, logo, and company description.
- Job Listings: Job title, description, requirements, salary range, location, and application instructions.
- Communications: Messages sent through the platform, support emails, and feedback.
- Payment Information: Billing details and transaction records for employer services. Note: We do not store card details directly. Payments are processed through secure third-party payment providers.
Information Collected Automatically:
- Device Information: Browser type, operating system, device type, and screen resolution.
- Usage Data: Pages visited, time spent on pages, click patterns, search queries, and application actions.
- Location Data: General location derived from your IP address for analytics and relevance purposes. We do not track your precise GPS location.
- Cookies and Similar Technologies: We use cookies for authentication, analytics, and improving your experience. See Section 6 for details.
2. How We Use Your Information
We use the information we collect to:
- Operate, maintain, and improve the Webpulse platform
- Match job seekers with relevant job listings
- Display candidate profiles to employers and job listings to job seekers
- Process employer payments and manage subscriptions
- Send notifications about job matches, application updates, and platform announcements
- Respond to support requests and inquiries
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal obligations
- Analyze platform usage to improve features and user experience
- Communicate changes to our services, terms, or policies
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- With Other Users: Job seeker profiles are visible to employers using the platform. Job listings posted by employers are visible to job seekers. Messaging between users is visible to the parties involved.
- With Service Providers: We may share information with trusted third-party service providers who assist with payment processing, hosting, analytics, and email delivery. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- For Legal Compliance: We may disclose information if required by law, regulation, legal process, or government request.
- To Protect Rights and Safety: We may disclose information to investigate or prevent fraud, security breaches, violations of our terms, or harm to any person or entity.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity. We will notify affected users of any such transfer.
4. Data Retention
- Active Accounts: We retain your personal information for as long as your account is active.
- Inactive Accounts: Accounts that have not been logged into for 24 months may be considered inactive and subject to deletion or anonymization.
- Job Listings: Published job listings remain visible for the duration specified by the employer or until manually removed. Expired listings are archived and not publicly visible.
- Application Data: Application records are retained for 12 months after the listing closes, after which they are deleted or anonymized.
- Legal Requirements: We may retain certain information longer if required by law or for legitimate business purposes, such as resolving disputes or enforcing our terms.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS)
- Secure storage of passwords using industry-standard hashing
- Access controls limiting who can access user data
- Regular security reviews and updates
No system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your password confidential and for any activity under your account.
6. Cookies
Webpulse uses cookies and similar technologies for:
- Essential Cookies: Required for login, authentication, and basic platform functionality. These cannot be disabled.
- Analytics Cookies: Help us understand how users interact with the platform (e.g., pages visited, time on site). We use this data to improve the platform.
- Preference Cookies: Remember your settings and preferences (e.g., language, filters).
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
7. Your Rights
Under the Kenya Data Protection Act, 2019, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete personal data.
- Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Restriction: Request that we limit how we process your data.
- Data Portability: Request your data in a structured, machine-readable format.
- Objection: Object to the processing of your data for marketing or profiling purposes.
- Withdraw Consent: Withdraw consent where processing is based on your consent.
To exercise any of these rights, email us at privacy@webpulse.co.ke. We will respond to your request within 30 days as required by law. We may ask for verification of your identity before processing your request.
8. Job Seeker Visibility
When you create a job seeker profile, your information (name, location, experience, education, skills) is visible to employers who use the platform. If you do not want your profile to be visible, you can set it to “Private” in your account settings. A private profile will not appear in employer searches, though you can still apply for jobs directly.
9. Employer Data and Job Listings
Employer company profiles and job listings are publicly visible on the platform. By posting, employers consent to this visibility. Employers are responsible for ensuring that their job listings do not contain personal data of third parties (e.g., named references without consent) unless they have obtained appropriate authorization.
10. Third-Party Links
Webpulse may contain links to third-party websites (e.g., company websites in job listings). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Webpulse is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a person under 18, we will take steps to delete it promptly.
12. Marketing Communications
We may send you occasional emails about new features, job recommendations, or platform updates. You can opt out of marketing emails at any time by clicking the unsubscribe link in the email or updating your notification preferences in your account settings. Note that transactional emails (application confirmations, password resets, security alerts) cannot be unsubscribed.
13. Data Protection Officer
In compliance with the Kenya Data Protection Act, 2019, Webpulse has designated a Data Protection Officer. For data protection inquiries, contact:
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically. If we make material changes, we will notify you via email or a prominent notice on the platform.
15. Governing Law
This Privacy Policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019 and the Computer Misuse and Cybercrimes Act, 2018. Any disputes shall be resolved in the courts of Kenya with Nairobi as the jurisdiction of choice.
16. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, contact us at:
Email: privacy@webpulse.co.ke
Postal Address: Webpulse, Nairobi, Kenya