Customer Service Agent (Call Centre) Needed at Skyward Express
Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.
Customer Service Agent (Call Centre)
Key Requirements
Qualifications:
- Diploma/Degree in Travel & Tourism, Aviation Management, Business Administration, or related field
- IATA qualifications are an added advantage:
- IATA Foundation in Travel & Tourism
- Passenger Fares & Ticketing
- Customer Service/Passenger Handling
Experience:
- Minimum 3 years’ experience in an airline call centre, travel agency, or aviation customer service environment
- Experience with GDS systems (Amadeus/Galileo / Sabre / Zenith) is required
- Call center sales experience preferred
Skills & Competencies:
- Strong knowledge of reservations, ticketing, reissuance & refunds
- Ability to handle flight disruptions (delays, cancellations, rebooking)
- Excellent communication and customer handling skills
- High attention to detail and ability to work under pressure
Language:
- Fluent in English and Swahili (mandatory)
- Additional languages are an added advantage
How to apply
Apply now: careers@skywardairlines.co.ke
Deadline: 30th April 2026
Kevin Onsinsi is a career advisor and content writer at WebPulse Jobs. He helps Kenyan job seekers find legitimate opportunities and avoid scams. Based in Nakuru, Kevin has worked with hundreds of job seekers across the country. Connect with him at kevin@webpulse.co.ke.
